Return Policy

Last updated: May 18, 2026

1. Overview

At Zop Now, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning physical products purchased from our store.

2. Return Eligibility

2.1 Time Frame

You have 30 days from the date of delivery to initiate a return. All returns must be postmarked within this period to be eligible.

2.2 Condition Requirements

To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In the original packaging
• Include all original tags and accessories
• Include the original receipt or proof of purchase

3. Return Process

To initiate a return:

1. Contact our customer service team to request a Return Authorization (RA) number
2. Package the item securely with all original packaging and accessories
3. Include the RA number on the outside of the package
4. Ship the package to our return address

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to:

• Defective or damaged items
• Incorrect items shipped
• Items not as described

5. Refund Process

Once we receive your return:

• We will inspect the item within 2-3 business days
• If approved, your refund will be processed within 5-7 business days
• Refunds will be issued to the original payment method
• Shipping costs are non-refundable unless the return is our error

6. Non-Returnable Items

The following items are not eligible for return:

• Items marked as "Final Sale" or "Non-Returnable"
• Items without original packaging or tags
• Items that have been used, worn, or altered
• Items purchased from third-party sellers

7. Return Address

Please send returns to:

Zop Now Returns
Attn: Returns Department
123 Business Street
City, State 12345
Country

8. Contact Information

For return-related inquiries, please contact us at:

Email: returns@zopnow.com
Phone: +1 (555) 123-4567